Make a return for a refund or store credit. Send your return back within 10 days of delivery and your return will be processed once received.
Please read below T&C's to ensure your return meets our policy.
Returns
Lodge My Return
Lodge My Return - with Refundid
Create an account with Refundid to recieve your refund instantly. You will only be charged if your return is not in the mail within 7 days.
Refundid is available on full priced Items only within Australia.*
Click here for Refundid Terms & Conditions.
Returns Policy
You are welcome to lodge a return request within 10 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Shona Joy does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.
Return requests can be made via our online return portal below. Please have your order number handy.
Before lodging your request, please also read through the conditions in the section below to ensure your item is eligible for a return. Shona Joy reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.
Not from Australia or New Zealand? To make your return, please click here to be directed to our international site.
Full Priced Items
All full priced items are eligible for a refund or credit note. The total amount refunded or credited will be minus original shipping charges.
Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account or credit note. Store credits are valid for 12 months from the date of issue.
Shipping costs of returning an item is the responsibility of the customer.
Due to the limited nature of our pieces, we currently cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request for a credit note to make a new purchase. If you need your item urgently, please contact info@shonajoy.com.au and we will do our best to assist you.
Sale Items
All sale or warehouse sale items with a strikethrough price are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
The only exception for returns are garments purchased on final sale from our La Lune Collection. All La Lune products with a strike through price are eligible to be returned for a store credit (valid for 12 months). The Customer Service Team will need to lodge the return request on your behalf so please email info@shonajoy.com.au for further assistance.
Note that due to the limited nature of our garments, an exchange cannot be issued as opposed to a store credit.
